Bill of Rights

MobCEC Financial is nothing without its customers. They are a prime cause of its existence. Without them, there is no reason for MobCEC Financial to exist. We therefore believe that our customers deserve, and should enjoy:

• To be treated as equals, partners and friends;
• The respect of our management and employees;
• Quality products at a fair price, which meet or surpass their expectations, and which continue to grow with them;
• Prompt and effective resolutions of software bugs at no cost – after all, they are our bugs, not the customers’;
• A choice of support programmes at differing cost levels with performance limits set so that no customer feels that the response from us to the customer at a time of need is unsatisfactory;
• A forum at which to discuss openly both our performance and the performance of our products;
• Hands-on, one-on-one support at a time which meets with the customer’s business needs;
• The availability of centralised or on-site training for clerical, supervisory and management staff at a reasonable cost;
• Unbiased advice on hardware and software products which the customer may require to purchase in association with our products;

In return, MobCEC Financial expects from its customers:

• Co-operation, without which the best planned project can never be successful
• Adherence to schedules and deadlines, since otherwise, our costs rise and others may suffer
• Professionalism in employing and using third parties to adequately secure computer systems and plan for disaster recovery;
• Payment of our invoices on time, and where an invoice is in dispute, payment of the undisputed portion when due;
• Control over access to our software in accordance with the terms of the contract on which the software was licensed;
• Constructive feedback on our performance and weaknesses;
• Constructive feedback on the performance and weaknesses of our products or services